Marketing Strategy Of Umrah Pilgrimage Travel Organizer (PPIU) PT. Nur Haramain Mulia Towards Competitive Advantage

Penulis

  • Erin Nur Putriani Sekolah Tinggi Ilmu Ekonomi dan Bisnis Islam Badri Mashduqi Penulis
  • Robiatul Adawiyah Sekolah Tinggi Ekonomi dan Bisnis Islam Badri Mashduqi Penulis

DOI:

https://doi.org/10.66931/jmb-166

Kata Kunci:

Strategi, Pemasaran, Penyelenggara

Abstrak

There is a lot of competition in the business sector, and many companies are vying for a better position in order to make more money. Creating high value for customers is the main goal of competition. One strategy to affect buying decisions is to use a marketing mix. Responsibility, awareness, agility, professionalism, friendliness, and kindness are some of the qualities that all marketing professionals need to focus on. The nature of this field study is descriptive and qualitative. To set itself apart from other businesses, PT. Nur Haramain Mulia employs a special marketing approach for Umrah Travel Organisers (PPIU). Regular Umrah package rates range from 25 million to 31 million rupiah, and PT. Nur Haramain Mulia offers yearly promotions to clients who wish to register. This study demonstrates that PT. Nur Haramain Mulia Kota Kraksaan's marketing strategy offers services to the congregation beginning with the rights and amenities that the congregation ought to have, including passports, visas, transportation, logistics, and lodging in the most convenient manner for the congregation by delivering the ball to their homes to streamline the registration process. At PT. Nur Haramain Mulia, supporting and impeding elements are as follows: 1. Support for collaborative package construction with several branches. 2. Marketing appealing agency packages on social media. 3. After registering with the immigration authorities, you are able to use your Easy Passport in the given circumstances. 4. Assemble a proficient group that is segmented based on their individual locales. The development of small, inexperienced organisations that provide low-cost packages is a deterrent that could harm Umrah's reputation.

Referensi

Afrilia, A. M. (2018). Digital Marketing Sebagai Strategi Komunikasi Pemasaran “Waroenk Ora Umum” Dalam Meningkatkan Jumlah Konsumen. Jurnal Riset Komunikasi, 1(1), 147–157. https://doi.org/10.24329/jurkom.v1i1.21

Agarwal, S., Kumar, S., & Adichwal, N. K. (2022). Effect of marketing strategies on the market performance and a comparative study of online travel agencies in India. Journal of Public Affairs, 22(1), e2381. https://doi.org/10.1002/pa.2381

Bunghez, C. L. (2020). Marketing strategies of travel agencies: A quantitative approach. Sustainability, 12(24), 10660. https://doi.org/10.3390/su122410660

Cranmer, E. E., tom Dieck, M. C., & Fountoulaki, P. (2020). Exploring the value of augmented reality for tourism. Tourism Management Perspectives, 35, 100672. https://doi.org/10.1016/j.tmp.2020.100672

Demir, M., & Demir, Ş. Ş. (2023). Is ChatGPT the right technology for service individualization and value co-creation? Evidence from the travel industry. Journal of Travel & Tourism Marketing, 40(5), 383-398. https://doi.org/10.1080/10548408.2023.2255884

González-Torres, T., Rodríguez-Sánchez, J. L., & Pelechano-Barahona, E. (2021). Managing relationships in the Tourism Supply Chain to overcome epidemic outbreaks: The case of COVID-19 and the hospitality industry in Spain. International journal of hospitality management, 92, 102733. https://doi.org/10.1016/j.ijhm.2020.102733

Hendarsyah, D. (2020). Pemasaran Digital Dalam Kewirausahaan. IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita, 9(1), 25–43. https://doi.org/10.46367/iqtishaduna.v9i1.209

Herman, M., Normajatun, N., & Rahmita, D. (2019). Kualitas Pelayanan Haji Dan Umrah Pada Kantor Kementerian Agama Kabupaten Hulu Sungai Tengah. AS-SIYASAH: Jurnal Ilmu Sosial Dan Ilmu Politik, 3(1), 1. https://doi.org/10.31602/as.v3i1.1722

Huang, L., Chang, K. Y., & Yeh, Y. C. (2020). How can travel agencies create sustainable competitive advantages? Perspective on employee role stress and initiative behavior. Sustainability, 12(11), 4557. https://doi.org/10.3390/su12114557

Kapoor, R., & Kapoor, K. (2021). The transition from traditional to digital marketing: a study of the evolution of e-marketing in the Indian hotel industry. Worldwide Hospitality and Tourism Themes, 13(2), 199-213. https://doi.org/10.1108/WHATT-10-2020-0124

Kusuma, S. H., & Amin, J. (2024). Manajemen Pelayanan Ibadah Umrah di PT. Madinah Iman wisata Kabupaten Boyolali. UIN Surakarta.

Labanauskaitė, D., Fiore, M., & Stašys, R. (2020). Use of E-marketing tools as communication management in the tourism industry. Tourism Management Perspectives, 34, 100652. https://doi.org/10.1016/j.tmp.2020.100652

Laode Nursyah Dendi, Azwar, A., & Khaerul Aqbar. (2022). Bisnis Perjalanan Haji dan Umrah oleh Nonmuslim Menurut Tinjauan Hukum Islam. AL-QIBLAH: Jurnal Studi Islam Dan Bahasa Arab, 1(1), 1–16. https://doi.org/10.36701/qiblah.v1i1.632

Lutfiyah. (2022). Manajemen Pelayanan Provider Visa Dalam Menjaga Kepuasan Konsumen Pada Pt Tisaga Multazam Utama Jakarta.

Lv, X., Li, N., Xu, X., & Yang, Y. (2020). Understanding the emergence and development of online travel agencies: a dynamic evaluation and simulation approach. Internet Research, 30(6), 1783-1810. https://doi.org/10.1108/INTR-11-2019-0464

Mariani, M., Bresciani, S., & Dagnino, G. B. (2021). The competitive productivity (CP) of tourism destinations: an integrative conceptual framework and a reflection on big data and analytics. International Journal of Contemporary Hospitality Management, 33(9), 2970-3002. https://doi.org/10.1108/IJCHM-09-2020-1102

Munikrishnan, U. T., & Mamun, A. A. (2021). Survival and competitiveness of traditional travel agencies in Malaysia: a qualitative enquiry. International journal of culture, tourism and hospitality research, 15(1), 94-108. https://doi.org/10.1108/IJCTHR-03-2020-0059

Othman, B. A., Harun, A., De Almeida, N. M., & Sadq, Z. M. (2021). The effects on customer satisfaction and customer loyalty by integrating marketing communication and after sale service into the traditional marketing mix model of Umrah travel services in Malaysia. Journal of islamic marketing, 12(2), 363-388. https://doi.org/10.1108/JIMA-09-2019-0198

Philip Kotler. (2008). Manajemen Pemasaran, Edisi 1 dan 2. (Jakarta: Prenhallindo).

Polydoropoulou, A., Pagoni, I., Tsirimpa, A., Roumboutsos, A., Kamargianni, M., & Tsouros, I. (2020). Prototype business models for Mobility-as-a-Service. Transportation Research Part A: Policy and Practice, 131, 149-162. https://doi.org/10.1016/j.tra.2019.09.035

Safitri, A. A. (2024). Strategi Marketing Mix Paket Haji Dan Umrah Dalam Meningkatkan Daya Tarik Masyarakat Di Pt Aba Tour and Travel Kota Sukabumi. JEBIMAN: Jurnal Ekonomi, Bisnis, Managemen Dan …, 2(2), 106–114.

Tjiptono Fandy. (2012). Strategi pemasaran edisi 2. In pemasaran (2nd ed.). Yogyakarta. Cv. Andi Offset.

Toubes, D. R., Araújo Vila, N., & Fraiz Brea, J. A. (2021). Changes in consumption patterns and tourist promotion after the COVID-19 pandemic. Journal of theoretical and applied electronic commerce research, 16(5), 1332-1352. https://doi.org/10.3390/jtaer16050075

Diterbitkan

2025-01-10

Cara Mengutip

Erin Nur Putriani, & Robiatul Adawiyah. (2025). Marketing Strategy Of Umrah Pilgrimage Travel Organizer (PPIU) PT. Nur Haramain Mulia Towards Competitive Advantage. HARAMAIN : Jurnal Manajemen Bisnis, 5(01), 01-09. https://doi.org/10.66931/jmb-166