IMPLEMENTATION OF SHARIA PRINCIPLES IN THE MANAGEMENT OF UMRAH AND HAJJ TRAVEL AT PT ZAMZAM

Abstract

This study aims to analyze the implementation of sharia principles in the management practices of the umrah and hajj travel agency PT Zamzam. As a company engaged in religious travel  ervices, PT Zamzam is required not only to provide professional services, but also to conduct its operations in accordance with Islamic values. This study uses a qualitative approach with a case study method, where data is obtained through in-depth interviews, observations, and documentation. The results of the study show that PT Zamzam has implemented sharia principles in various aspects of management, such as the use of sharia contracts (ijarah and wakalah bil ujrah), transparency of information and costs, separate management of pilgrim funds, and services based on Islamic ethics. The application of these principles contributes to increased consumer trust and satisfaction. However, there are still challenges in socializing sharia principles to pilgrims and the need to increase sharia understanding among company insiders. Thus, the implementation of sharia principles at PT Zamzam can be a model for other travel agencies in developing management based on Islamic values.